Refund and Returns Policy for GardenCrioTool

Effective Date: 24/12/2024

At GardenCrioTool, customer satisfaction is our top priority. This Refund and Returns Policy outlines the terms and conditions for returning products, requesting refunds, and making exchanges. By purchasing from our website, you agree to the terms described below.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • Original Condition: The product must be unused, undamaged, and in its original packaging with all accessories included.
  • Proof of Purchase: A valid receipt or order confirmation is required.
  • Return Window: Returns must be initiated within 30 days of receiving the product.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products marked as “Final Sale” or “Non-Returnable.”
  • Customized or personalized items.
  • Items damaged due to improper handling, misuse, or negligence by the customer.
  • Gift cards, promotional items, and digital products.

3. Refund Process

  • Inspection: Returned items will be inspected upon receipt to ensure they meet the eligibility criteria.
  • Approval: If approved, a refund will be processed to your original payment method.
  • Timeline: Refunds typically take 5-10 business days to appear in your account, depending on your payment provider.

4. Return Shipping

  • Customer Responsibility: Customers are responsible for return shipping costs unless the product is defective or the wrong item was shipped.
  • Prepaid Labels: For defective or incorrect items, GardenCrioTool will provide a prepaid return shipping label.
  • Tracking: We recommend using a trackable shipping method to ensure safe return of your item.

5. Exchanges

  • Exchanges are available for defective, damaged, or incorrect items.
  • Contact us within 7 days of receiving the product to initiate an exchange.
  • If the requested replacement item is unavailable, we will issue a refund or store credit.

6. Damaged or Defective Items

If your product arrives damaged or defective:

  1. Notify us within 48 hours of receiving the shipment.
  2. Provide clear photos of the damaged or defective product and its packaging.
  3. We will arrange for a replacement, refund, or store credit based on your preference.

7. Order Cancellations

  • Before Shipping: Orders can be canceled before shipment for a full refund.
  • After Shipping: If the order has already been shipped, cancellations must follow the return process outlined in this policy.

8. Refund Exceptions

Refunds may not be issued in the following cases:

  • Returned items that do not meet the eligibility criteria.
  • Items returned without prior authorization or outside the return window.
  • Products damaged due to improper use or negligence by the customer.

9. How to Initiate a Return or Refund

To begin the return or refund process:

  1. Contact us at info@gardencriotool.com with your order number and reason for the return.
  2. Our support team will provide instructions, including the return address and any applicable shipping labels.
  3. Package the item securely and ship it to the provided address.

10. Store Credit

  • Customers may choose to receive store credit instead of a refund.
  • Store credit will be issued in the form of a digital coupon and can be used for future purchases on our website.

11. International Orders

  • Customers outside the United States are responsible for return shipping fees, including customs duties and taxes.
  • Refunds for international orders will be processed in USD, and currency exchange rates may apply.

12. Contact Information

For questions or assistance with returns, refunds, or exchanges, please contact us:

  • Address: 6808 Bellevue Ave, West New York, New Jersey (NJ), 07093
  • Phone: (201) 854-8657
  • Email: info@gardencriotool.com